Shipping Policy
At onlysellerpro (Owned by CLOTHING KARLA LLC), we aim to provide the best online shopping experience for our customers, ensuring that your order is processed and shipped as smoothly as possible. Please read our shipping policy carefully for detailed information regarding shipping times, charges, delivery issues, and more.
1. Processing Time
All orders are processed within 2-4 business days from Monday to Friday, between 9:00 AM – 5:00 PM Pacific Time (PT). Please note that weekends and public holidays are not considered business days. Orders placed on weekends or holidays will be processed on the next available business day. During peak seasons or special sales events, processing times may take slightly longer, but we will do our best to fulfill your order in a timely manner.
2. Shipping Time
Once your order has been processed and dispatched, the estimated shipping time is between 7 to 15 business days, including the processing time, depending on your location. Delivery is available from Monday to Friday, between 9:00 AM – 5:00 PM Pacific Time (PT). Please note that shipping delays may occur due to factors such as weather, high demand, or third-party carrier delays, but we strive to ensure that your order reaches you as quickly as possible.
3. Shipping Areas
Currently, onlysellerpro (Owned by CLOTHING KARLA LLC) ships exclusively to the United States. We do not offer international shipping at this time. If you are located outside of the U.S. and wish to place an order, we encourage you to stay tuned as we may expand our shipping areas in the future.
4. Shipping Costs
- Free Shipping: Orders over $199 will qualify for free shipping.
- Standard Shipping Fee: Orders under $199 will incur a $7.99 shipping fee.
We offer a competitive shipping rate, and our goal is to provide the best service while keeping your shipping costs affordable.
5. Shipping Carriers
To ensure that your order arrives safely and on time, we use reliable carriers including:
- FedEx
- UPS
- USPS
Each carrier is selected based on your location and the type of service that best suits your needs.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email so you can track your package in real-time. We recommend checking the tracking information provided for the most up-to-date status of your shipment. If you do not receive tracking details within the expected time frame, please contact our support team at [email protected] for assistance.
7. Shipping Restrictions
- Shipping to P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid street address for shipping.
- Remote Areas: Certain remote locations may experience extended shipping times. In these cases, we will do our best to provide you with the most accurate delivery estimates.
8. Taxes
As required by law, 5% sales tax will be added to the total order value for all applicable shipments within the United States.
9. Delivery Problems & Damaged/Lost Items
We take great care in packaging and handling your items, but occasionally, issues can arise during shipping. If your package is damaged or lost in transit, please contact us within 7 days of receiving your order or the estimated delivery date. We will work with the carrier to investigate the situation and help resolve any issues.
Please keep in mind:
- If the item is damaged during transit, we may request pictures of the damaged packaging and product to proceed with a claim.
- If the package is lost, we will file a claim with the carrier and either reship your item or provide a refund, depending on the situation.
10. Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange it within 30 days of receiving your order. The item must be unused, in original condition, and with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective items).
- Exchanges: If you wish to exchange an item for a different size or color, we can assist you with this, but please reach out to us before returning your product for guidance.
- Returns: Refunds will be processed to the original payment method once the item has been received and inspected.
For more details on how to initiate a return or exchange, please visit our Refund and Returns Policy or contact our support team at [email protected].
11. Handling Charges
A small handling charge may apply for large or bulky items, or items requiring additional packaging to ensure safe transit. These charges will be calculated at checkout, and you will be informed of any extra fees before you confirm your order.
12. Shipping Insurance
We do not include shipping insurance by default, but you can choose to purchase shipping insurance at checkout. Shipping insurance provides coverage in case your order is lost, stolen, or damaged during shipping. If you opt out of insurance, onlysellerpro (Owned by CLOTHING KARLA LLC) will not be liable for any damages or losses during transit. We strongly recommend purchasing shipping insurance for high-value orders.
13. Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. onlysellerpro (Owned by CLOTHING KARLA LLC) is not responsible for delays or misdeliveries caused by incorrect or incomplete address details. If you need to update your address, please contact us immediately at [email protected], and we will do our best to accommodate changes before the order is shipped.
Contact Information
If you have any questions or concerns about your order or shipping details, please do not hesitate to reach out to us:
Company Name: onlysellerpro (Owned by CLOTHING KARLA LLC)
Company Number: L20000134390
Address: 5641 NW 112th Ave Suite #114, Doral, Florida, 33178, United States
Email: [email protected]
Phone: +14013143693
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time, PT)
Response Time: Our customer service team aims to respond within 12 hours on business days.
