Refund & Returns Policy

At onlysellerpro, operated by CLOTHING KARLA LLC, customer satisfaction is our top priority. We strive to deliver high-quality jerseys and apparel to enhance your shopping experience. However, if you’re not completely satisfied with your purchase, please review our clear and straightforward refund and returns policy below.

Eligibility for Returns and Exchanges

Products purchased from onlysellerpro are eligible for return or exchange within 30 days of receipt. Items must be unused, in their original packaging, and accompanied by proof of purchase to qualify for a refund or exchange.

We are committed to handling all returns and refunds exactly as described in this policy. All information provided is accurate and transparent. Customers are encouraged to carefully read this policy before making a purchase to avoid any misunderstandings.

How to Return or Exchange an Item

To initiate a return or exchange, please contact us via email at contact@onlysellerpro.com with your order number, reason for return, and details of the item(s) you wish to return or exchange. Once your return request is approved, we will provide you with detailed instructions.

Please send your returns or exchanges to: CLOTHING KARLA LLC 5641 NW 112th Ave Suite #114, Doral, FL 33178, United States

Return Conditions

  • Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.

  • Returns must include the original packaging to ensure your refund is processed smoothly.

  • Customized or personalized products cannot be returned unless they arrive damaged or defective.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product was delivered damaged, defective, or incorrectly shipped by onlysellerpro. Original shipping costs are non-refundable unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without proof of tracking.

Non-Returnable Items

For health and hygiene reasons, some items are non-returnable, including:

  • Personalized or custom-made products

  • Clearance or final sale items

Damaged or Defective Products

If you receive a damaged or defective item, please notify us immediately at contact@onlysellerpro.com within 48 hours of delivery. Provide detailed photographs and a description of the issue. We will expedite a replacement or issue a full refund, including return shipping costs.

Refund Processing

Refunds will be processed within 2-5 business days after we receive and inspect your returned item. Your refund will be credited back to your original payment method. You will be notified via email once your refund is processed.

Exchange Policy

If you’d like to exchange an item, please clearly state your request when contacting customer service. Exchanges are subject to product availability. If the requested product is not available, we will issue a refund instead. Exchanges will typically be processed within 3-5 business days after receiving the returned item.

If the exchanged item has a lower value than the original item, we will refund the difference. If the exchanged item has a higher value, you will be required to pay the difference.

Cancellation Policy

You may cancel your order within 24 hours of purchase if it has not yet been processed for shipping. To request a cancellation, please email contact@onlysellerpro.com as soon as possible.

Reason for Return

Clearly specify your reason for return in your email request to facilitate a quick and efficient return process. Common reasons include sizing issues, product quality, incorrect items received, or product dissatisfaction.

Can I Change My Shipping Address?

Shipping addresses can be modified if the order has not been processed. Contact us immediately at contact@onlysellerpro.com if you need to update your shipping information.

Company Name: CLOTHING KARLA LLC

Company Number: L20000134390

Address: 5641 NW 112th Ave Suite #114, Doral, FL 33178, United States

Email: contact@onlysellerpro.com

Phone: +1 (517) 206-5212

Business Hours: Monday to Friday, 8:00 AM – 6:00 PM Eastern Time (ET)

Response Time: Our customer service team aims to respond within 12 hours on business days.

Thank you for shopping at onlysellerpro. We appreciate your business and are dedicated to ensuring a seamless shopping experience.