Refund & Returns Policy

At onlysellerpro (Owned by CLOTHING KARLA LLC), we take pride in the quality of our products and the satisfaction of our customers. If for any reason you’re not completely satisfied with your purchase, our comprehensive refund and return policy ensures a smooth and fair process. Please review our full policy below to understand the terms and conditions for returns, refunds, exchanges, and cancellations.

1. Return Window

You have 30 days from the date of receiving your order to request a return. After 30 days, unfortunately, we can no longer accept returns or offer refunds.

2. Return Address

If you wish to return an item, please send it to the following return address:

Return Address: 5641 NW 112th Ave Suite #114, Doral, Florida, 33178,United States

Please ensure that the returned item is packaged securely to prevent damage during the return shipment.

3. Return Conditions

To qualify for a return, items must meet the following conditions:

  • The product is unused, unworn, and in original condition.
  • All original tags, packaging, and accessories are included with the return.
  • The item must not be damaged or altered in any way.
  • The product is not listed as non-returnable (see the section below).

Please note: We reserve the right to refuse a return if the product is returned in a condition other than its original state.

4. Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). There is no restocking fee for the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $50. This ensures that the item is returned safely and allows you to track its journey.

Important:  We are not responsible for lost or damaged returns, so please retain the tracking number for your records.

5. Non-Returnable Items

Certain items are non-returnable due to hygiene or safety reasons. These items include:

  • Customized jerseys (e.g., with custom names or numbers)
  • Underwear or intimate apparel (if applicable)
  • Gift cards
  • Sale or discounted items marked as non-returnable

Please carefully check the product description for any such restrictions before purchasing.

6. Damaged or Defective Products

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. To initiate a return or request a refund for damaged or defective items:

  1. Contact us at [email protected] within 7 days of receiving the item.
  2. Provide your order number, a description of the damage or defect, and clear photos of the damaged product and packaging.

Once we receive your return request and review the damage or defect, we will offer you a full refund or replacement at no extra cost to you.

7. Exchange Policy

We want to make sure you get the perfect product! If you’d like to exchange an item for a different size, color, or style, we are happy to assist:

  1. Return the original item within 30 days of receipt following our return conditions.
  2. After we receive the return, you can place a new order for the item of your choice.

Exchanges are subject to availability, and the customer is responsible for return shipping fees unless the exchange is due to a defect or our error.

8. Reason for Return

We ask for the reason for your return to help us improve our service and products. Common reasons for returns include:

  • Wrong size
  • Item does not meet expectations
  • Order not as expected
  • Damaged or defective item

Please provide this information during the return process so we can assist you more efficiently.

9. Can I Change My Shipping Address?

If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We will attempt to update your shipping address before the order is shipped. However, once the order has been processed or shipped, we cannot make changes to the address.

10. Cancellation Policy

If you wish to cancel your order, please contact us immediately. Once an order is processed or shipped, we cannot cancel it. If your order is still in the processing stage, we will do our best to accommodate the cancellation request.

11. Refund Time

Once your return is received and inspected, we will process your refund. Refunds will be issued within 5 business days to your original payment method. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.

12. Refund for Broken or Unsatisfactory Items

If an item is broken or does not meet your satisfaction, we will issue a full refund or replacement once we have received and inspected the returned item. In such cases, return shipping costs will be covered by us. Please reach out to our customer service team at [email protected] to initiate the process.

13. Handling Charges

Please note that we do not charge any handling fees for the return or exchange of items, but customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item). We strive to keep the process as hassle-free as possible, and our team is here to help guide you through the return or exchange.

14. Shipping Insurance

While we do not automatically include shipping insurance on returns, we highly recommend purchasing shipping insurance for higher-value items. This is especially important if the item is valuable or if you are returning a large quantity of products. Shipping insurance helps protect against lost, stolen, or damaged returns while in transit.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to reach out to us:

Company Name: onlysellerpro (Owned by CLOTHING KARLA LLC)

Company Number: L20000134390

Address: 5641 NW 112th Ave Suite #114, Doral, Florida, 33178, United States

Email: [email protected]

Phone: +14013143693

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time, PT)

Response Time: Our customer service team aims to respond within 12 hours on business days.

We are committed to making your shopping experience with onlysellerpro (Owned by CLOTHING KARLA LLC) as seamless and satisfactory as possible. Thank you for choosing us!

This Refund and Return Policy is designed to give you all the necessary information to make your experience with onlysellerpro (Owned by CLOTHING KARLA LLC) hassle-free and transparent. If you have any additional questions, our customer service team is here to help!