Civilist x Nike SB Dunk Low

2. Refund Policy

Once we have received your returned item(s) and verified their condition, we will process your refund. The refund processing time typically takes between 2 to 5 business days. Your refund will be issued to the original method of payment.

Please note that:

• Shipping costs are non-refundable unless the return is due to a mistake made by us (e.g., incorrect or defective items).
• Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.

Refunds will be processed as per the payment method used during the original purchase (e.g., credit card, PayPal, etc.). If you paid via a credit card, it may take an additional 2-5 business days for the refund to appear on your statement, depending on your bank’s policies.

3. Damaged or Defective Items

We want you to receive your order in perfect condition. In the event that your item is damaged during shipping or has a defect, please contact us within 5 business days of receiving the item. We will provide you with a prepaid return shipping label to return the damaged item and offer a replacement or a full refund.

Please include the following information when reporting a damaged or defective item:

• Order number
• A clear description of the issue
• Photos of the damage or defect (if applicable)

We take the quality of our products seriously and will ensure that damaged or defective items are replaced or refunded without any hassle.

4. Lost or Missing Items

If your item is lost or appears to be missing after shipment, please contact us immediately at contact@onlysellerpro.com. We will work with the carrier (FedEx, UPS, or USPS) to investigate the issue. If your order is confirmed as lost during transit, we will offer you either a replacement item or a full refund.

Please note that shipping times can vary, and packages can sometimes be delayed. Before contacting us, we recommend checking the tracking information for the most up-to-date status of your order.

5. Exchange Policy

We offer exchanges for the same item or a different size/color if the item is unworn, unwashed, and in its original condition. To request an exchange, please contact us within the 30-day return window at contact@onlysellerpro.com. We will send you instructions on how to return the item, and once it is received, we will send you the replacement item.

Please note that the customer is responsible for return shipping costs when exchanging an item unless the exchange is due to a defect or our error.

6. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on worn, washed, or altered items. Please ensure that your items are in new, unused condition when returning them.

Items marked as final sale are also non-returnable and non-refundable.

7. How to Return Your Item

To ensure a smooth return process, please follow the steps below:

1. Request Return Authorization: Email us at contact@onlysellerpro.com to initiate a return.
2. Prepare the Return Package: Place the item in its original packaging or a safe, secure shipping box.
3. Ship the Item: Ship your item back to us using the return address we provide. You will be responsible for return shipping costs unless the return is due to a damaged or defective item.
4. Track the Return: For your convenience, we recommend using a trackable shipping service to ensure your returned item arrives safely.
5. Wait for Refund or Exchange: Once we receive your returned item and inspect its condition, we will process your refund or exchange as per your request.

8. Return Shipping Costs

Return shipping costs are non-refundable unless the item is defective, damaged, or incorrect. If you are returning an item for a refund or exchange, you will be responsible for the return shipping fees.

If the return is due to an error on our part (e.g., incorrect item sent or damaged goods), we will provide a prepaid return shipping label and refund the shipping costs.

9. Custom and Personalized Orders

Please note that any customized or personalized jerseys are considered final sale and cannot be returned or exchanged. We highly encourage you to verify all details before placing an order for customized items.

10. Refunds for Shipping Charges

Shipping charges are non-refundable unless:

• You received the wrong item.
• Your item is damaged or defective.
• Your item was lost in transit.

In such cases, we will issue a full refund, including the original shipping cost.