Frequently Asked Questions (FAQs)
Welcome to the onlysellerpro FAQ section. Below, you’ll find clear, helpful answers to common questions regarding ordering, payment, shipping, and returns. For further assistance, contact us at contact@onlysellerpro.com.
Ordering
1. How do I place an order on onlysellerpro?
To place an order, browse our catalog, select the jersey you desire, add it to your cart, and proceed to checkout. Complete your payment using our secure methods (PayPal or Stripe).
2. Can I modify or cancel my order after placing it?
Orders can be canceled or modified within 24 hours if they haven’t been processed. Please contact us immediately at contact@onlysellerpro.com.
Payment
3. What payment methods does onlysellerpro accept?
We accept PayPal and Stripe, allowing secure payments with Visa, MasterCard, American Express, and Discover.
4. My payment failed or was declined. What should I do?
If your payment fails or is declined, please verify your billing details or try another payment method. For persistent issues, contact your bank or reach us at contact@onlysellerpro.com.
5. Is my payment information secure?
Absolutely. All transactions use SSL encryption and secure gateways (PayPal, Stripe) to ensure complete data protection.
Shipping
6. How long will it take to receive my order?
Orders are processed within 2-4 business days, with delivery typically taking 7-15 business days. Please account for additional time during holidays or peak seasons.
7. What are your shipping charges?
We offer free shipping for orders over $199. Orders under $199 incur a flat fee of $7.99.
8. Do you ship internationally?
Currently, we ship exclusively within the United States, including Alaska and Hawaii.
9. Can I track my shipment?
Yes, you’ll receive a tracking number via email once your order is shipped, allowing easy tracking of your package through FedEx, UPS, or USPS.
Returns and Refunds
10. What is your returns policy?
We accept returns within 30 days of receipt. Products must be unworn, unwashed, with original packaging and tags intact. Please view our detailed Refund and Returns Policy for more information.
11. How quickly will I receive my refund?
Refunds are typically processed within 2-5 business days after we receive and inspect your return.
12. What should I do if I receive a damaged or defective item?
Contact us immediately at contact@onlysellerpro.com within 48 hours of delivery, providing detailed photos and a description. We’ll arrange for a prompt replacement or refund.
General Questions
13. Can I change my shipping address after placing an order?
Shipping addresses can be updated if the order hasn’t been processed. Contact us immediately for assistance.
14. Will there be any hidden fees or extra charges?
No. We guarantee full transparency, and you will see all charges clearly during checkout.
Need More Help?
For any further questions or assistance, please contact our customer service team:
Company Name: CLOTHING KARLA LLC
Company Number: L20000134390
Address: 5641 NW 112th Ave Suite #114, Doral, FL 33178, United States
Email: contact@onlysellerpro.com
Phone: +1 (517) 206-5212
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM Eastern Time (ET)
Response Time: Our customer service team aims to respond within 12 hours on business days.
Thank you for shopping at onlysellerpro, your trusted source for premium jerseys.