Faqs – Onlyseller

Frequently Asked Questions (FAQs)

1. What types of products does OnlySellerPro sell?

onlysellerpro, a brand under Clothing Karla LLC, specializes in high-quality jerseys. Our collection features premium jerseys, ideal for sports enthusiasts, fans, and collectors alike. Whether you’re looking for team jerseys or casual wear, we have a variety of styles and sizes to suit your needs.

2. What is the processing time for orders?

Our processing time is between 2 to 4 business days, Monday to Friday, from 9:00 AM – 5:00 PM Pacific Time (PT). We strive to get your order ready for shipment as quickly as possible.

3. How long does shipping take?

Shipping typically takes between 7 to 15 business days, Monday to Friday, from 9:00 AM – 5:00 PM Pacific Time (PT). Shipping times may vary based on location and carrier. We use reliable carriers like FedEx, UPS, and USPS to deliver your order promptly.

4. How much does shipping cost?

Orders over $199 will receive free shipping.
Orders under $199 will be charged a $7.99 shipping fee.
We provide competitive shipping rates to ensure a smooth shopping experience.

5. Do you ship internationally?

Currently, we only ship to the United States. We are working on expanding our shipping options, so stay tuned for future updates.

6. How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery through the carrier’s website (FedEx, UPS, or USPS).

7. What payment methods do you accept?

We accept Stripe and PayPal for secure online payments. These payment options offer convenience and safety, ensuring a smooth transaction for your shopping experience.

8. What is your return and refund policy?

We accept returns within 30 days from the date of delivery. The items must be unused, unworn, and in original packaging. Once we receive your return, we process refunds within 5-7 business days. For more details, please visit our Returns & Refunds Policy page.

9. What should I do if my order is damaged or lost?

If your item is damaged during shipping or if it’s lost, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and send you a replacement or issue a refund as per our Damaged/Lost Items Policy.

10. Do you charge sales tax?

Yes, sales tax is applicable at a rate of 5% for all orders. The tax will be calculated at checkout based on your shipping address.

11. Can I exchange my jersey?

We currently do not offer exchanges. However, if you need a different size or style, we encourage you to return your item within 30 days for a refund and place a new order.

12. Do you offer any discounts or promotions?

We occasionally run promotions and offer discounts. To stay updated on the latest offers, we recommend subscribing to our newsletter or following us on our social media platforms.

13. How can I contact customer support?

For any questions or assistance, feel free to contact our customer support team at [email protected]. We are happy to help and will get back to you as soon as possible.