The Air Jordan 11 Retro 'Cool Grey' 2021 edition is a sleek and stylish reimagining of a classic silhouette, blending timeless design with modern innovation. First introduced in 1995, this iconic model has become synonymous with performance and fashion, and the 2021 release continues this legacy. The shoe features a luxurious grey suede upper, complemented by a patent leather mudguard that adds a touch of elegance. The white midsole contrasts beautifully with the upper, while the translucent outsole provides durable traction, maintaining the shoe's athletic integrity. This model's design is enhanced with the signature Jumpman logo and '23' emblem, encapsulating the essence of the Jordan brand. Ideal for collectors and sneaker enthusiasts, the Air Jordan 11 Retro 'Cool Grey' 2021 combines comfort, durability, and style, making it a must-have in any sneaker collection.

Style Code: CT8012-005
Product Type: Air Jordan 11

1. Processing Time

Orders placed on onlysellerpro.com are processed during business days (Monday to Friday, 9:00 AM to 5:00 PM, excluding holidays). The processing time for orders is 2 to 4 business days. Please note that processing time does not include weekends or public holidays.

Once your order has been processed and shipped, you will receive a tracking number via email so you can track the status of your shipment.

2. Shipping Time

After your order is processed, we aim to ship it within 7 to 15 business days. Shipping times may vary depending on your location and the carrier used. We use reliable carriers such as FedEx, UPS, and USPS to ensure safe and timely delivery.

Please be aware that the following shipping times apply for domestic US orders only.

3. Shipping Costs

We offer free shipping on all orders over $199.

For orders under $199, a $7.99 shipping fee will be applied. This shipping fee applies to standard shipping methods within the United States.

4. Shipping Carriers

We partner with FedEx, UPS, and USPS to ensure fast, reliable, and secure delivery of your orders. You will receive a tracking number for your shipment once it has been dispatched from our warehouse.

5. Tracking Your Order

Once your order has been shipped, you will receive an email notification containing your tracking number. You can use this tracking number to track the status of your delivery through the carrier’s website:

FedEx: www.fedex.com
UPS: www.ups.com
USPS: www.usps.com

Tracking information will typically be updated within 24 to 48 hours after your order has been shipped.

6. Taxes

A 5% sales tax will be applied to all orders placed in the United States, in accordance with the laws of the state of Florida.

7. Delivery Problems

We understand that issues can sometimes arise during delivery. If you experience any delivery problems, please contact us immediately at contact@onlysellerpro.com. We will work with the carrier to resolve the issue as quickly as possible.

We are not responsible for any delays caused by the carrier or unforeseen circumstances such as weather, natural disasters, or other external factors. However, we will do our best to support you in tracking your order and resolving any delivery issues.

8. Damaged or Lost Items

In the rare event that your order arrives damaged or if you suspect that it has been lost in transit, please notify us within 5 business days of receiving the package.

You can contact us at contact@onlysellerpro.com to report any issues. We will assist you in filing a claim with the carrier and work towards resolving the situation. Depending on the circumstances, we may offer a replacement item or refund once the issue has been confirmed with the carrier.

9. Returns & Exchanges

Returns: We offer a 30-day return policy for all products purchased from onlysellerpro.com. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact us at contact@onlysellerpro.com with your order number and a description of the item(s) you wish to return. We will provide instructions for the return process.

Exchanges: Exchanges are available for items of equal or lesser value. If you need to exchange an item, please contact us within 30 days of receiving your order. We will provide you with instructions on how to proceed.

Return Shipping Costs: The customer is responsible for return shipping costs, unless the return is due to a defective or damaged product. We recommend using a trackable shipping service for your return to ensure it reaches us safely.

10. Handling Charges

There are no additional handling charges on orders placed with onlysellerpro.com. However, in cases of expedited or special shipping arrangements, additional charges may apply, and customers will be notified in advance.

11. Shipping Restrictions

We currently only ship to the United States. At this time, we do not offer international shipping.

2. Refund Policy

Once we have received your returned item(s) and verified their condition, we will process your refund. The refund processing time typically takes between 2 to 5 business days. Your refund will be issued to the original method of payment.

Please note that:

Shipping costs are non-refundable unless the return is due to a mistake made by us (e.g., incorrect or defective items).
Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.

Refunds will be processed as per the payment method used during the original purchase (e.g., credit card, PayPal, etc.). If you paid via a credit card, it may take an additional 2-5 business days for the refund to appear on your statement, depending on your bank’s policies.

3. Damaged or Defective Items

We want you to receive your order in perfect condition. In the event that your item is damaged during shipping or has a defect, please contact us within 5 business days of receiving the item. We will provide you with a prepaid return shipping label to return the damaged item and offer a replacement or a full refund.

Please include the following information when reporting a damaged or defective item:

Order number
A clear description of the issue
Photos of the damage or defect (if applicable)

We take the quality of our products seriously and will ensure that damaged or defective items are replaced or refunded without any hassle.

4. Lost or Missing Items

If your item is lost or appears to be missing after shipment, please contact us immediately at contact@onlysellerpro.com. We will work with the carrier (FedEx, UPS, or USPS) to investigate the issue. If your order is confirmed as lost during transit, we will offer you either a replacement item or a full refund.

Please note that shipping times can vary, and packages can sometimes be delayed. Before contacting us, we recommend checking the tracking information for the most up-to-date status of your order.

5. Exchange Policy

We offer exchanges for the same item or a different size/color if the item is unworn, unwashed, and in its original condition. To request an exchange, please contact us within the 30-day return window at contact@onlysellerpro.com. We will send you instructions on how to return the item, and once it is received, we will send you the replacement item.

Please note that the customer is responsible for return shipping costs when exchanging an item unless the exchange is due to a defect or our error.

6. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on worn, washed, or altered items. Please ensure that your items are in new, unused condition when returning them.

Items marked as final sale are also non-returnable and non-refundable.

7. How to Return Your Item

To ensure a smooth return process, please follow the steps below:

Request Return Authorization: Email us at contact@onlysellerpro.com to initiate a return.
Prepare the Return Package: Place the item in its original packaging or a safe, secure shipping box.
Ship the Item: Ship your item back to us using the return address we provide. You will be responsible for return shipping costs unless the return is due to a damaged or defective item.
Track the Return: For your convenience, we recommend using a trackable shipping service to ensure your returned item arrives safely.
Wait for Refund or Exchange: Once we receive your returned item and inspect its condition, we will process your refund or exchange as per your request.

8. Return Shipping Costs

Return shipping costs are non-refundable unless the item is defective, damaged, or incorrect. If you are returning an item for a refund or exchange, you will be responsible for the return shipping fees.

If the return is due to an error on our part (e.g., incorrect item sent or damaged goods), we will provide a prepaid return shipping label and refund the shipping costs.

9. Custom and Personalized Orders

Please note that any customized or personalized jerseys are considered final sale and cannot be returned or exchanged. We highly encourage you to verify all details before placing an order for customized items.

10. Refunds for Shipping Charges

Shipping charges are non-refundable unless:

You received the wrong item.
Your item is damaged or defective.
Your item was lost in transit.

In such cases, we will issue a full refund, including the original shipping cost.

1. Credit and Debit Cards

We accept all major credit and debit cards, including:

Visa
MasterCard
American Express
Discover

You can securely pay with your credit or debit card during the checkout process. Our payment system uses industry-standard encryption to ensure your personal and financial details are safe and protected.

2. PayPal

For added convenience and security, we also accept PayPal payments. If you prefer to use PayPal, simply select the PayPal option at checkout. You will be redirected to PayPal’s secure payment gateway to complete your transaction. Once your payment is processed, you will be returned to our website to confirm your order.

3. Stripe

We also accept payments through Stripe, a secure and trusted payment processor. Stripe allows us to process credit card payments quickly and safely. Simply choose Stripe at checkout, and you will be able to enter your payment information securely. Your transaction will be processed promptly, and your order will be confirmed once payment is successful.

The Air Jordan 11 Retro ‘Cool Grey’ 2021 edition is a sleek and stylish reimagining of a classic silhouette, blending timeless design with modern innovation. First introduced in 1995, this iconic model has become synonymous with performance and fashion, and the 2021 release continues this legacy. The shoe features a luxurious grey suede upper, complemented by a patent leather mudguard that adds a touch of elegance. The white midsole contrasts beautifully with the upper, while the translucent outsole provides durable traction, maintaining the shoe’s athletic integrity. This model’s design is enhanced with the signature Jumpman logo and ’23’ emblem, encapsulating the essence of the Jordan brand. Ideal for collectors and sneaker enthusiasts, the Air Jordan 11 Retro ‘Cool Grey’ 2021 combines comfort, durability, and style, making it a must-have in any sneaker collection.